Category: Search Engine Marketing

Google Instant – New Enhancement to Google Search


Google launched its latest innovation: Google Instant. Google Instant is actually an enhancement to their search technology that shows the search results as you type your search query. This means that you can scan a results page while you type.

The whole concept runs based on a predictive model. As users type a search query, Google Instant automatically shows results for the most popular search that begins with those letters. Google’s predictive algorithm tries to predict what the rest of the query might be based on popular queries typed by other searchers in the past. The predicted text is shown in light grey in the search box, and search results and ads are automatically shown for that predicted query.

The inspiration behind Google Instant was that Google noticed the Gap between the speed at which people type and that of their reading.

The outcome is that you get to the most relevant content much faster than before because you don’t have to finish typing your full search term and press “search” and only then see the search results.

The benefit that Google Instant offers is that seeing results as you type, you can qualify your search queries as you get instant feedback. You can now adapt your search on the fly until the results match exactly what you want. In time, we may wonder how search ever worked in any other way.

Google anticipates that as a result they would see more user engagement with their search services and AdWords ads.

Google Instant is starting to roll-out to users on Google domains in the US, Canada, UK, France, Germany, Italy, Spain and Russia on select browsers (it may not be working on all browsers for now). If you are on any domain other than Google.com you can only access Google Instant if you are signed in to a Google Account.


Google Instant will have major impacts on both SEO and SEM . I will talk about those possible impacts in the future posts.

Broad Match Modifier Was Rolled Out

Back in May, Google introduced AdWords Broad Match Modifier by launching the beta version in Canada and UK.  The broad match modifier is a targeting feature that lets advertisers create keyword phrases in their AdWords accounts which have greater reach than phrase match and more control than broad match.  Google has now rolled out the broad match modifier globally.

The earlier test I did, in some of the niche accounts, the new match type has proven successful.  The challenge I had earlier with these niche B2B accounts was that with the phrase or exact match types I was not getting enough traffic and with the broad match, I was getting a lot of not-so-relevant impressions and clicks.  So, on a daily basis I had to add negative keywords to my Google AdWords Ad Groups and Campaigns.

With the new modified broad match, I was able to create a balance between getting enough traffic and keeping the need to add so many negative keywords to minimum and improve the overall ROI.

Depending on the type of campaign, this new AdWords matching type might or might not become handy. Nevertheless, it is definitely worth trying.

Google AdWords Testing New Ad Delivery

Google has been trying a new format of ad delivery for AdWords.  It seems that Google is testing showing ads under different headings.

The ads with the higher quality score, most likely triggered by exact match keywords, seems to rank high.  Then Google shows the other ads under different relevant headings most like triggered by broad match keywords.

Google Testing New Ad Delivery Format

Google Testing New Way to Serve AdWords Ads

CPA Bid Management – Google AdWords Conversion Optimizer

Google just announced the addition of Target CPA Bidding to its conversion optimizer tool.  With this feature, you can set the Target Cost Per Acquisition (CPA) Bidding at the campaign level which lets Google AdWords know the average amount you are ready to pay for a conversion.

When Google first introduced Conversion Optimizer, the tool had some shortcomings and in few occasions that I tried it, it did not have the results I was expecting and I had to move back to the manual bidding to keep the Cost per Conversion (CPA) in check.   However, over time Google’s bid management tool improved.

The challenge with the tool was that it was looking at the Max CPA bids (the bid amount you were willing to pay for a conversion for each Ad Group) as opposed to the target CPA which was making the tool less flexible and as a result, in some situations, it was limiting the chance of maximizing the number of conversions.  Bidding with a target or average CPA allows for maximizing the number of conversions while keeping your target CPA in mind.

For the CPA bidding option to be available in the “Advance Options” under “Focus on Conversions” section of campaign settings, you need to have Google conversion tracking active, have received conversions at a similar rate for a while and have at least 15 conversions recorded in the 30 days.

Google AdWords takes into consideration various factors when trying to analyze, optimize and maximize the ROI of a campaign such as keyword matches, search partner sites, content site topics, user location, operating system, browser, language setting, and seasonality.

In order for Conversion Optimizer to work properly, Position Preference and Advanced Ad Scheduling needs to be turned off.

This tool will make the need for a third party bid management software for those who do not manage the bids for their PPC advertising manually less relevant.

Google Remarketing – Retargeting Strategies, Implementation & Reporting

As I mentioned earlier, Google introduced its new Remarketing feature. Google remarketing (a.k.a remessaging) can be used to develop and implement different strategies such as:

  • Retargeting all visitors to your site. For example, if you are an online publisher, you can choose to retarget those people who have visited your site and not subscribed to your publication with an attractive subscription offer they cannot refuse.
  • Retargeting those visitors to your site who have visited a specific section of your site. For example, retargeting people who visited your DSLR camera section of your online store with a Nikon DSLR D90 ad while retargeting who visited your binocular category with a Bushnell H2O ad.
  • Remarketing only to those visitors who did not convert and not those who have actually purchased from you.
  • Remarketing those audiences who have abandoned the shopping cart with a lucrative offer.
  • Retargeting your customers with an up-sell/cross-sell offer.
  • Remarket your customers after a certain period of time. For example if you know your customers need to buy your product again after 2 months, you can create a custom audience to retarget your audience around the time they need to repurchase your product.

In most cases, you need to create and manage multiple remarketing lists to reach your audience. You can use any of these combinations to target your desired audience:

  • AND operator (all these audiences)
  • OR operator (one or more of these audiences)
  • NOT operator (none of these audiences)

Membership of cookie Ids within custom combinations is updated by Google every few hours. Membership durations remain intact for each for each remarketing list in your created custom combination.

You can create various performance reports on Google AdWords such as Placement Performance report, Impression Share report and number of users in a list (number of unique users who viewed the pages tagged within the membership).

Google Introduces Remarketing Feature – Search Retargeting

Being an innovator might not necessarily mean you will be successful. In order for an innovative product to catch on, the market should be ready for accepting the product and you need to have the marketing arm that can push the product.

Yahoo was the first major search engine who got into behavioural marketing by acquiring BlueLithium (an online advertising network) back in 2007. The idea was to join behavioral targeting with advanced data analytics to improve campaign optimization over an advertising network for performance-based display advertisers while enhancing the value to the publishers.

Some visitors convert the first time around; however, many will visit your site once and may never come back. The way Behavioral targeting (BT) works is that visitors to your site are tagged by a cookie, which contains no personally identifiable information. Ad retargeting allows you to continue to advertise to and remarket those visitors while they browse other relevant websites utilizing uniquely customized banners created to fit your retargeting campaign.

Not only does retargeting builds brand awareness, but also helps direct marketers by improving conversion rates. As visitors are presented with multiple advertisements from your business, they begin to recognize your brand. Brand recognition earns trust and leads to higher conversion rates.

Search retargeting adds a layer of relevancy to banner served to searchers after they leave your site. This advertising technology recognizes users’ intents based on their original search queries. This theoretically should increase the value of search marketing ( SEM ) by increasing the likelihood of a conversion.

Through this behavioural targeting technology, advertisers can reach a target audience with display ads that are highly relevant to the way users search. For example if Visitor X comes to your site and browses for DSLR cameras but leaves without buying, you can use search retargeting to track Visitor X and serve and remarket DSLR cameras to him/her after s/he leaves your site with targeted ads with a 20% off offer.

As with any other marketing campaign, to effectively utilize behavioral search retargeting, strong creative related to landing pages and search terms are crucial. Developing special offers and unique messages help entice and lure back visitors to your site. The challenge is for the search retargeting to work well you need to have enough traffic volume on your pages.

After almost a year of testing with, Google finally joined the list of companies who offer online ad retargeting by introducing their new Remarketing feature. Now, Google AdWords allows its advertisers use remarketing to reach their audience on sites within the Google Content Network based on their past interactions with their websites.

Now search marketers can then remarket to those visitors who reach their sites by showing them tailored ads on sites throughout the Google Content Network. You can set up your remarketing campaign through the new “Audiences” tab in Google AdWords interface.

Audience Retargeting through Search Remarketing

Google Remarketing Feature - Audience Tab

The way it works is that you put a piece of code (pixel) on your landing pages, website, or YouTube channel, which will let you later show relevant promotional ads to those audience who have visited those pages, as they browse sites within the Google Content Network.

The beauty of this remarketing feature is that you can run multiple remarketing campaigns at the same time based on audiences’ behavior. Remarketing allows businesses to reach those users who are more likely to be receptive to their text/banner ads and achieve a higher ROI.

AdWords Reach & Frequency Report


One of the less frequently used yet useful reports provided by Google AdWords is Reach and Frequency report. If you advertise using placement-targeted campaigns, AdWords’ Reach and Frequency Performance report helps you see how many users saw your placement-targeted ads and how frequently they viewed them over a period of time.

To generate this report, Google calculates data by estimating the frequency of your ads from a sample data and then extrapolating it to a full set of impressions to determine their estimated reach. The report also includes a metric called cost-per-head. The cost-per-head is the average cost for you ads to reach an individual audience.

This report will only go as far back as January 1, 2007 and does not include search network. Reports are available for daily, weekly, and monthly time periods, as well as for the cumulative daily statistics (summary).

The Reach and Frequency report lets you know how many unique visitors (IP addresses) you have reached, and how many times your ads have reached them. The report provides stats on two main metrics: reach and frequency.

In order to increase frequency you need to narrow down your targets, and in order to increase your reach, you need to broaden the networks your ad is showing on.

You can use frequency capping setting to limit the number of times your ads appear to the same unique user on the Content Network.

Frequency Capping - Google AdWords Display Ads

Frequency Capping Settings for Content Network

You can limit the number of times your ads are served to an individual user per day, per week, or per month by turning on frequency capping for a campaign. You can also choose if the cap applies to each ad, or to each ad group.

Click to Call: Google Mobile Advertising


Google recently re-introduced its Click to Call ads feature. With the wide spread use of smart phones and the growth of mobile search, Google has decided to take another look at Click to Call advertising concept they introduced a couple of years ago. At the time, the focus was mostly on the desktop where calling was not as easy and maybe that is why it was shelved for a while.

Searchers are provided with two options: they can either click to call your business or click and visit your URL. When people search Google using their mobile phones, it is much easier for them to have a voice call with a business using their mobile phone than doing so on a desktop. Now it is possible to make it easier for prospects to reach you by adding a location-specific business phone number in Google ads. Searchers can click to call you the same way they click to visit your website. Google doesn’t charge users for clicks to place calls though the users’ standard carrier rates apply.

The best part of this is that even if you have multiple business locations, because mobile ads can be served based on user’s physical location, you can serve the ad with the closest store location.

You first need to add location extensions to your Google AdWords PPC campaign. You can then give each of your business locations its corresponding business phone number (this can be done in Google Local Business Center). AdWords will display the business phone of your nearest location to where the user is.

Location extensions are available for ads within Google properties such as Google and Google Maps, and some Google Search Network sites and work on mobile devices with full internet browser (e.g., iPhone, Andriod). Currently Click to Call does not appear in the Content Network or on AdSense for Mobile apps, but that might change. The cost of a click to call to your business is the same as the cost of a click to visit your website.

You can review how many calls you’ve received for each Keyword, Ad Group, or Campaign in the Campaigns interface within AdWords by selecting segment button to choose between website visits and phone calls.

Watch video on Click to Call.

Google Search Query Report – Negative Keyword Generator

Google AdWords offers a report called Search Query Performance report that can be a very powerful tool for improving your Google AdWords PPC campaign.

As I mentioned in my previous post on keyword research, keyword selection can make or break a SEM campaign. You can utilize keyword research tools such as Wordtracker, Google AdWords keyword tool and SKTool to identify keywords that you should add to your PPC campaign.

No matter how careful you are in selecting your phrases and identifying negative keywords in advance, if you use broad match, there is a good chance your ads show up for not so relevant search queries.

Create a Negative Keyword List Using Search Query Report

Google AdWords Search Query Performance Report

AdWords Search Query report can help you identify the exact phrases that have triggered your ads. You can use this Google report as a negative keyword generator which helps you suppress your ads from appearing for irrelevant search queries.  Excluding irrelevant keywords can help you improve your CTR, get more relevant traffic, improve your conversion rate and reduce your cost.

Impression Share – Google IS Report

Have you ever wondered what kind of impression coverage (share of voice) you have on your Google AdWords campaigns? To help you get a better insight into your AdWords campaign`s share of voice, Google allows you run Impression Share reports both at the campaign and account levels.

Impression share is a metric that represents the percentage of impressions where your ads were shown out of the total available impressions in your market in the search network. But before I get into how to use this report, it is important to understand why impression share (IS) is an important metric.

Low impression share can mean missed opportunity.  If your ads do not show every time people search for the products/services you offer, you might miss on potential traffic or conversion. In addition, low impression share can mean you are overpaying for your clicks.

Here is how impression share report may look like:

Voice of Share - Google IS Report

Google AdWords Impression Share Report

Impression Share Exact Match reports the impression share of your campaigns when people search the exact match of the keywords in your campaigns.  Since broad and phrase match types can affect your impression share, Exact Match Impression Share can help you determine your share of voice just for the exact keyword phrases in your campaigns.

One of the reasons why your impression share is low can be because your ads do not show up on every occasion a broad match keyword should trigger your ad.  Exact Match Impression Share tells you how your keywords would perform if you had all the possible keywords in exact match.  This helps you understand if the match type is a possible cause for the low impression share.

How to Improve Impression Share?

Your impression share equals 100%. – Lost IS (Budget) – Lost IS (Rank).

The ‘Lost IS’ reflects a portion of the total impressions you were eligible and did not receive due to insufficient budget or poor Ad Rank (CPC x Quality Score).

To increase impression share for your campaign, your ads must appear either more often or in more places or both. Here are tips on improving the accounts overall quality score in order to achieve a higher impression share:

  • Improve ad quality in order to improve CTR
  • Increase the campaign budget – specially if you see Lost IS due to low budget
  • Increase or decrease your bid based on the situation
  • Adjust keyword match type if your exact match IS percentage is low
  • Adjust geo-targeting

SEM Specialist

Google AdWords and Analytics Discrepancy on PPC Stats

To ensure that you run effective SEM campaigns, you should take advantage of Web Analytics applications to better understand and optimize the performance of your campaigns. If you use Google AdWords to run PPC ads, you can easily integrate Google AdWords and Google Analytics by linking the two applications. However, you may find some discrepancy between the stats reported by PPC vendors (e.g., Google AdWords, YSM, MSN adCenter) and Google Analytics. This can happen for various reasons such as:

• Missing Tracking URL – If you like Google AdWords and Analytics, GA automatically pulls the data from AdWords. However, if you run ads on other platforms, you need to tag the destination URLs so that the GA would differentiate between organic and paid traffic. Incorrect tagging or missing tags can result in inaccurate reports in Google Analytics.

• Clicks vs. Visits – PPC interfaces usually report on clicks whereas web analytics applications report on visits. The two numbers do not necessarily match and could cause GA to underreport because:

* Some visitors may have their cookies disabled
* JavaScript errors might happen
* Visitors might browse away too fast for the JavaScript to get rendered

• Invalid Clicks and Click Fraud – As I mentioned in my previous post on click fraud, search engines, in order to keep the integrity of their systems, try to eliminate invalid clicks when they suspect fraudulent clicks before they report on Click and Cost data. Nevertheless, web analytics applications report on the traffic generated by those clicks.

• Redirects – some redirects can strip out the tracking tags or gclid parameter.

There will always be a discrepancy between the data provided by web analytics applications and search engines platforms. What is important is not to be overly concerned about the data accuracy and instead focus on the trends to find the best way to optimize your marketing campaigns.

Nima Asrar Haghighi, Web Analytics Consultant

SES 2009 – Search Engine Strategies Conference

Time flies…June is around the corner and so is Toronto SES 2009. It is as if it was just yesterday, I attended SMX Search Analytics Toronto and exhibited at Toronto Search Engine Strategies Conference back in 2008.

We will be again exhibiting at 2009 SES event which will be held at Sheraton Centre Toronto Hotel. This year’s SES conferences will be held on June 8th and June 9th. In addition, on June 10th, there will be some SEM and SEO training programs (more on SEM SEO Training).
I am so excited about this year’s SES conference. At a time of recession, more and more marketers are concerned about their marketing dollars. Search Engine Strategies is a great opportunity for marketers to learn more about the power of Search Engine Marketing and Search Engine Optimization.
If search marketing campaigns are executed properly they can prove to be one of the most effective channels for marketers.
I will post more updates on the 2009 SES Toronto.

SMX Search Analytics – Toronto

After Danny Sullivan and Chris Sherman departed from Search Engine Strategies (SES) conference and expo series, initiated SMX Search Marketing Expo. SMX brings together some of the sharpest minds in the search engine marketing industry.

Earlier in April, I attended Toronto SMX Search Analytics Conference and Expo. The purpose of Search Analytics is to provide marketers with insight into their visitors, customers and those who bounced away. The promise of the event is to equip advanced search marketers with tools, tactics and strategies that can maximize the effectiveness of their search engine marketing campaigns.

Toronto SMX Search Analytics conference kicked off by keynote speaker, Venessa Fox and covered topics such as:

  • Analyzing & Converting Organic Search Traffic – Covering SEO KPIs
  • Analyzing & Converting Paid Search Traffic – Utilizing Web Analytics to measure PPC campaigns
  • Up Close with Google Analytics – Measuring traffic utilizing GA
  • Top Ten Customized Search Analytics Reports – Creating Custom Executive Dashboards
  • Successful Testing for Improved Search Marketing ROI – A/B and Multivariate Testing
  • Traffic Segmentation & Why It Matters – segmenting organic and paid search traffic by location, demographic and psychographics to improve ROI
  • Search Analytics & Competitive Intelligence – Analyzing competitors’ strategies and bit them at their own game
  • Creating a Data-Driven Culture – Building an Analytics and data driven culture in the organization

The two-day Toronto SMX Search Analytics program was jam-pack of information. While SES Toronto is a great source of information for marketers interested in Search Engine Marketing, SMX series are more suitable for more seasoned search marketers.



Nima Asrar Haghighi, SEM & SEO Expert

Google Advertising – AdWords in a Nutshell

Advertising on Google has become an important part of Internet marketing mix. Google AdWords can be marketers’ best friend. Whether you are looking to raise brand awareness, lunch a new product, generate more leads, increase traffic to your site or sell products and services online, Google pay per click advertising can prove useful.

As I mentioned in my Google AdWords Consulting Might Just Save Your Campaign post, it is not a secret that if you do not know Google AdWords system well enough, you might easily ramp up your cost and spend your advertising dollars without gaining a positive ROI. On the flip side, if you can get Google advertising work for you, either through outsourcing SEM to a Google AdWords Professional / Company or by developing the necessary SEM expertise yourself, your business will prosper.

The first step is to set your objectives. Decide what you would like to achieve with your AdWords campaign. It is not uncommon that you have many competing goals. It is important to set your priorities and decide on the best strategies to maximize your Return on Investment. Based on these objectives you need to come up with some Key Performance Indicators.

Once the objectives are set, you can start conducting keyword research using various free or paid keyword tools and keyword research techniques. The result of your keyword research might influence how your final strategy shapes.

In order for your Google advertising to be successful, like any other marketing campaign, you need to segment your campaign. Segmentation in Google AdWords is more than just segmenting by geography, language and demography. You need to segment your Google AdWords campaign into various campaigns and Ad Groups based on the keywords your audience search for. I cannot emphasize the importance of segmentation enough. This could make or break your campaign as it affects how nimble your campaign is and can have a major impact on your Quality Score, cost per click (CPC), click through rate (CTR), conversion rate and ROI.

As the next step, you need to develop high quality Ad Copies that resonate both to your audience and Google AdWords system. By testing various Ads, you need to find the best advertising copy that generates the right balance between high CTR, Quality Score and Conversion Rate. The ad copies need to send visitors to relevant landing pages that are optimized for search engines, usability and conversion.

Congratulations on building your professional Google AdWords PPC Advertising campaign. If you have done all the steps right you are off to a great start. A great campaign structure could dramatically increase the chances of a successful advertising on Google. However, you need to keep a close eye on your PPC advertising campaign`s performance. This should be done utilizing the SEM KPIs that you have developed for your Google advertising when you were defining your campaign objectives. Whether you are using Google Analytics or any other Web Analytics application it is important to constantly monitor your campaign’s performance against your KPIs and tweak your keywords, bids, ad copies and landing pages to maximize your company`s ROI.

Toronto SEM ExpertNima Asrar Haghighi

Most Popular SEM SEO Expert BLog Posts of 2008

After a great and relatively long vacation in Dubai, I am back in Toronto. It’s the time to ponder how another year passed, what I have achieved and what I should plan for 2009. So, I reviewed 2008 traffic to the site. Here are the most popular blog posts:

  1. SEO KPIs
  2. How to Create XML Sitemaps
  3. Outsourcing SEO SEM Services
  4. Customer Retention Strategy
  5. Landing Page Load Time Impact on Google


Also by reviewing the keywords that have sent traffic to the site, I have identified some topics that people are seeking information about. I will gradually address the issues in the upcoming posts in 2009.

Nima Asrar Haghighi